Help & FAQ

Questions or concerns

If you have any questions or concerns regarding your account, payments, bonuses, responsible gaming limits, games, etc, you're always welcome to contact our Customer Service team through live chat or via email. We're available around the clock and will get back to you as soon as possible.

Complaints

Please don't hesitate to contact us through live chat or via email if you are experiencing any issues with Winny Casino. We will do our best to resolve any issues you might have.

When playing in any online casino, you might experience some negative issues. If such a situation ever occurs, remember, you can use your voice and file a complaint with our ADR provider.

Game rules

Individual game rules are included within the game itself.